The AI tools, some acting autonomously and others in concert with a worker, can complete tasks like researching and sorting through sales leads or updating a customer support ticket after a phone call.

Microsoft will allow businesses to start making their own autonomous artificial intelligence agents starting next month, taking the fight back to Salesforce, which introduced its own configurable agentic AI tools in September.

Microsoft is looking to AI to fuel new growth across its business, in products and services including GitHub, Windows, and Microsoft 365. Dynamics products and cloud services gene