You'll be asked to go to an interview at the Jobcentre as part of your application for Jobseeker's Allowance (JSA). You'll need to go to this, otherwise you can't get JSA. You might be asked to go to ...

Millions of people are struggling with the cost of living. They’re facing a nightmare they never thought they’d experience. With costs for food, housing and energy bills sky high, families are ...

From 1 October 2024, employers must pass on all tips to their workers. This is because of a new law known as the ‘Tipping Act’. Tips include money given to employees by customers, as well as service ...

Please fill in our survey to give your feedback on our policy pages. Your responses will help us continue to improve how we present policy research and data on our website.

If you've got a letter from a bailiff saying they're going to collect payment for a debt you don't think you owe, there are things you can do to stop them coming. The letter is called a ‘notice of ...

You might be able to get the Department for Work and Pensions (DWP) to change what you have to pay. They sometimes make a mistake - you might not have actually been overpaid. Or you might not need to ...

If you and your partner agree, you can make arrangements about children, money, housing and other property without going to court. This is called separating informally. However, any informal ...

I now find the holiday has changed: The white water rafting has been replaced by abseiling and the rock climbing has been switched to pony-trekking. This constitutes a ’significant change' for the ...

You must tell the Department for Work and Pensions (DWP) about certain changes in your money, work or home life. This is called a ‘change of circumstances’. You might also need to tell them about ...

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

Every year over 900,000 people come to the Citizens Advice consumer service for help with a consumer problem . We provide practical and impartial advice on how to resolve your consumer problem. On ...

Over 14,000 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of ...