Also, DropBox releases Dash for Business, 8x8 announces AI-powered voice support for 8x8 Intelligent Customer Assistant, and Transcom, Avaya, and Sabio Group partner.

Industry-Specific AI Solutions for Education, Healthcare, and Frontline Workers Can Zoom’s Industry-Specific AI Solutions ...

Amazon’s prowess in AI, not just in contact centers but in all things data, should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this area ...

This month’s Enterprise Connect AI show provided attendees with a look at vertical use cases, end user adoptions – and lessons on how to deploy AI in your own enterprise.

While different cohorts claim to have different levels of trust in AI, when it comes to specific use cases, there were ...

A pair of reports released on Tuesday, October 15, 2024, highlighted some of the challenges associated with providing AI with good data. For example, Salesforce’s CIO survey found that ...

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Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of ...

Zoom now has 1,300 Zoom Contact Center customers, including one vocal BPO.

However, this approach carries several significant risks. The largest risk is staying with a vendor that is no longer investing in the underlying platform and is only providing minimal service and ...