Industry-Specific AI Solutions for Education, Healthcare, and Frontline Workers Can Zoom’s Industry-Specific AI Solutions ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of ...

While different cohorts claim to have different levels of trust in AI, when it comes to specific use cases, there were ...

Context matters in customer interaction, and Calabrio’s AI-powered Bot Analytics software helps companies find the intent ...

In a cloud-first world, is there still value in owning a premises-based unified communications system? The answer: It depends on what your vertical demands.

Amazon Q in Connect gets more Gen AI capabilities for agents, CallMiner debuts AI Assist for its platform and Druid launches quality assurance testing for AI Agents. Also, Sembly, Miro and Smartsheet ...

This month’s Enterprise Connect AI show provided attendees with a look at vertical use cases, end user adoptions – and lessons on how to deploy AI in your own enterprise.

However, this approach carries several significant risks. The largest risk is staying with a vendor that is no longer investing in the underlying platform and is only providing minimal service and ...

Amazon’s prowess in AI, not just in contact centers but in all things data, should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this area ...

A pair of reports released on Tuesday, October 15, 2024, highlighted some of the challenges associated with providing AI with good data. For example, Salesforce’s CIO survey found that ...