Whether you're navigating tighter budgets, AI implementation or challenges, or rising customer demands, this session will equip you with the tools and insights needed to build a future-ready CX team.

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Dec 18, 2024 · Riley Smith is people strategy and change management practice director at Propeller. Smith manages senior change consultants, engages and supports large-scale strategic transformations for clients, and lends thought leadership expertise on organizational design and effectiveness, learning and development and change management. His experience includes roles standing up new departments and teams ...

Oct 1, 2024 · Integrating voice technology, conversational AI, and CRM systems can vastly improve the customer journey. Front Office Companies Should Leave Politics to the Politicians

Nov 22, 2024 · The burgeoning market for digital experience orchestration poses lots of opportunities for personalization. Push Is Pulling in More People

Dec 23, 2024 · While everyone is fixated on prescriptive, generative, and agentic flavors of artificial intelligence, the executive CRM vendor panel brought together for the CRM Playaz 'What is CRM in 2025' series say data should really be at the heart and forefront of any AI discussion, regardless of the type of AI being discussed. Defining successful outcomes and which data is needed to design those ...

Mar 1, 2024 · Sales teams and managers work better when everyone is on the same (calendar) page.

Dec 31, 2024 · To pull away from the pack, you must be all in. It’s worth it: In a landscape marked by widespread complacency, a commitment to strategic CX differentiation offers a clearer path to stand out than ever before. Those who invest in understanding and exceeding their customers’ expectations will both set themselves apart and pave the way for sustained success. Over time, this dedication to ...

July/August 2024 Magazine Features The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100

Jan 2, 2025 · John Bruno, vice president of strategy at PROS, shares why he feels that in 2025 CRM will be less about big databases, monolithic apps, and long end-to-end processes, and more about creating point-in-time experiences that elevate CX.